2nd Annual Customer Loyalty & Retention Conference

Date: Mon, 06/28/2010 - 12:18

2nd Annual Customer Loyalty & Retention Conference

Date: 07/27/2010 - 07/28/2010

Location: Johannesburg, South Africa

2nd Annual Customer Loyalty & Retention Conference will bring together the best African telecoms experts over two HIGHLY INTERACTIVE days. This is the opportunity to network with industry peers, colleagues, competitors & counterparts and come with more effective and strategic approaches for better customer service.
• Understand how to put a customer relation strategy in place
• Explore how to develop effective churn prediction tools & what is the best churn prevention strategy
• Learn how to develop loyalty among customers who are price sensitive
• Be up-to-date on outsourcing & converting this operation into a profit making entity rather than cost based

Key Topics:
• Enhancing customer experience for B2B customers in Africa
• Customer Experience Management: Everyone talks but who actually does it?
• Using CRM to leverage relationship-building
• Integrating CRM with business intelligence tools
• The value of proactive churn prevention strategies
• Building loyalty among customers who are price sensitive
• Creating Revenue streams for contact centeres: Moving from a Cost Centre to a Profit Centre

To find out more and check the programme go to:
http://www.fleminggulf.com/telecom-it/europe/win-your-customer-telecoms-in-africa-customer-loyalty-retention-conference

To reserve a place contact us on: +9181 0580 5411 or lucia.kasanicka@fleminggulf.com
www.fleminggulf.com

 

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