Atos Origin named # 1 in customer satisfaction in global telecom IT outsourcing for second consecutive year
Date: Wed, 06/02/2010 - 14:00
Atos Origin, an international IT services company, was named Top Vendor in IT Telecom Outsourcing for the second consecutive year in customer experience following an in-depth survey by analyst Black Book, part of Datamonitor. KPI’s such as best of breed technology and process improvement, customization, innovation, delivery excellence, support and customer care, and overall performance were rated
Atos Origin scored Top Vendor in IT Telecom Outsourcing on 11 out of 18 performance areas. The report interviewed 629 individuals – including C officers of the Fortune 200 and Inc 500 - that work for telecom operators across the world and over 186 technology and outsourcing contracts were investigated.
"Atos Origin has earned the distinction of being the most customer-respected Telecommunications IT vendor in the world," said Doug Brown, co-author of The Black Book of Outsourcing. "Atos Origin has earned the top honors in the industry due to its ability to deploy technology solutions consistently across the full spectrum of criteria that clients seek and honor in their outsourcing vendor."
Bruno Fabre, Executive Vice President for Telecom and Media at Atos Origin explains: “The Telecom market is crucial to Atos Origin’s growth and this ranking as a Top Vendor in IT Telecom Outsourcing is proof of our customers’ trust in our capabilities. Atos Origin is helping operators worldwide with its technology to compete more effectively, generate larger revenues and profits and cut costs in ways that were difficult or impossible before Atos Origin services were introduced”.
Atos Origin holds extensive contracts in managed services with major telecom networks operators in Europe such as France Telecom, KPN and E-Plus and has built a global and proven expertise with its end-to-end contract for the Olympic Games in which the IT services provider is responsible for all managed operations during this highly visible worldwide project. As stated in the report, telecom operators rate Atos Origin as: “Overwhelming satisfaction, exceeds expectations, highly recommended vendor”.